Real-time Answers for your Contact Form
OMQ Contact answers your service requests directly in the contact form. Your customers get an immediate answer and your customer service team does not have to reply manually. Just easily integrate OMQ Contact to your contact form.
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GDPR-compliant
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Generative AI
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Fast Integration
We improve customer service of 100+ leading companies.
Fastest integration
Setup within 10 minutes
100%
GDPR compliant
Reduces requests and manual work of agents
Answer customer inquiries immediately with AI
Questions in the contact form are answered immediately with OMQ Contact, as OMQ's AI understands the intention of customer queries, no matter how the question is phrased. As a result, suitable answers are displayed, which means that the questions are not sent to customer service.
Our AI:
Answer customer inquiries immediately with AI
Data protection - always on the safe side
Our anonymization algorithm that removes all personal data, ensures that our AI software is data protection-compliant. Our software is developed and hosted in Germany.
100% GDPR compliant
Developed in Germany
Hosted in Germany
Data protection - always on the safe side
Fast integration
You can easily integrate the extension into your contact form within 10 minutes.
API: Copy two lines of source code on your website.
Plugin: Integrate OMQ Contact with a few clicks into your shop or your CMS system.
Reduce service requests significantly
Surprise your customers with an immediate response where they don't expect it. Not only will your customers love it but your team will also be happy about less tickets in the ticket system.
Reduce service requests significantly
Why OMQ Contact?
Your benefits at a glance
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🤖 Significantly reduce service workload
Automated replies take the load off your team and noticeably reduce the number of incoming inquiries.
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⏰ Available 24/7 – with no additional effort required
Customers receive instant replies even outside of business hours – without the need for additional resources.
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🚀 Faster service, more satisfied customers
Faster response times and improved problem-solving capabilities result in a measurable boost in customer experience.
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🔒 Compliant with GDPR & dependable
Our AI was specifically developed for secure and data privacy-compliant applications in customer service.
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🎯 Highest
response qualityAnswers are based on your content – ensuring legally compliant, accurate, and brand-consistent communication.
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📊 Clear
reports & controlKeep track of which inquiries have been automated and identify areas for further optimization.
The holistic system for your customer service
Automate processes and manage your service knowledge across all channels in real time
With OMQ AI Agent, you can now automate processes that normally involve a lot of manual work.
Explore AI Agent
With the central knowledge database, you can answer your customers questions more efficiently on all channels.
Explore Knowledge DatabaseOver 100+ companies trust in OMQ
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
Self-answering Contact Form for Every Industry
With the help of OMQ Contact, we support our customers from all industries to provide the best customer service around the clock, increase customer satisfaction and relieve the service team.
E-Commerce
Energy
Insurance
Education
Travel
Software
Finance
Transport
Industry
A device is broken? OMQ Contact can find a solution within seconds. Customers don't have to send the request.
EMP uses OMQ Contact to ensure customer service that is active 24 hours a day and answer all questions.
Municipal companies and utilities ensure reliable service that completes tasks right in the system.
Wertgarantie's customers are taken to the right solution per selection process and can also report damage.
With OMQ Contact, ETH Zürich makes sure that employees and students receive the right information anytime.
At the airport and not checked in yet? OMQ Contact can be used everywhere and at any time.
OMQ Contact can help with technical requests and interactive tasks without needing IT-experts.
Questions about the loan or contracts can be answered immediately in the contact form without an appointment.
Call A Bike uses OMQ to create forms and to automate service processes in order to relieve the support team.
A device is broken? OMQ Contact can find a solution within seconds. Customers don't have to send the request.
EMP uses OMQ Contact to ensure customer service that is active 24 hours a day and answer all questions.
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14-day trial
non-binding